Susei KoAre you ready to lead with passion and elevate the dining experience to new heights? Okami is searching for a dynamic and dedicated Front-of-House Manager to spearhead our exceptional team. If you're driven by a relentless commitment to guest satisfaction this is the perfect opportunity for you!
As the FOH Manager at Okami, you will be the orchestrator of seamless service, a beacon of hospitality, and a guardian of our restaurant's ambiance. Your leadership will set the tone for the entire dining journey, ensuring that every guest is not only catered to but also immersed in an atmosphere of warmth, sophistication, and delight.
Why Okami?
Culinary Excellence: Join a team that's passionate about delivering exquisite flavors and innovative culinary creations. Your role as FOH Manager will allow you to collaborate closely with our skilled kitchen staff to provide a symphony of flavors that leave a lasting impression.
Empowerment: At Okami, we believe in fostering leadership and personal growth. As the FOH Manager, you'll have the autonomy to implement your creative ideas, develop your team, and refine service protocols, all while enjoying unwavering support from the management.
Inclusive Culture: We celebrate diversity and inclusivity, both among our team members and in the experiences, we offer our guests. Join a workplace where every perspective is valued, and every voice is heard.
Growth Opportunities: Okami is committed to your professional development. With access to ongoing training, workshops, and networking, you'll have the tools you need to grow not only as a FOH Manager but also as a leader in the hospitality industry.
If you're a proactive problem-solver, a master of multitasking, and a champion of exceptional service, we want to hear from you. Join us at Okami and be a driving force in crafting unparalleled dining experiences that linger in the hearts of our guests.
Ready to embark on this exciting journey with us? Apply now to become our next Front-of-House Manager and let's create moments of magic together at Okami!
Responsibilities:
1. Service Quality: Ensure customers have an outstanding dining experience at the restaurant. Supervise the service team, maintain high standards of customer service, and promptly address any customer complaints or issues.
2. Staff Management: Responsible for recruiting, training, and managing the front-of-house service team. Provide guidance to staff and encourage teamwork to maximize their potential.
3. Operations Management: Oversee daily restaurant operations, including opening and closing procedures, inventory management, and compliance with hygiene and safety standards.
4. Menu Knowledge: Familiarize yourself with every item on the menu, offer menu recommendations to customers, and handle special requests and food allergies.
5. Sales Targets: Develop and implement sales targets and promotion plans to increase restaurant revenue and footfall.
6. Cost Control: Monitor restaurant costs to ensure operations stay within budget and identify opportunities for cost reduction.
7. Staff Training: Organize and implement staff training programs to enhance team skills and service quality.
8. In-house Coordination: Work closely with the back-of-house team to ensure seamless coordination between front-of-house and kitchen, providing efficient dining service.
Requirements:
- Relevant restaurant management experience, with a preference for those with front-of-house management experience.
- Excellent leadership and team management skills.
- Familiarity with the food and beverage industry and a profound understanding of customer service.
- Outstanding communication and interpersonal skills.
- Problem-solving skills and adaptability to handle peak hours and challenges.
- Responsible and able to work in a fast-paced environment.
- Familiarity with restaurant management software and POS systems is a plus.
About you
We are looking for someone that is passionate about delivering the ultimate experience to our team and guests. Equally you will be passionate about hospitality and have at least 3 years experience in FOH management in a premium casual dining restaurant.
In addition, the successful applicant will need to have the following but not limited to:
- Understanding of financials, reports & budgets
- Strong time management skills & attention to detail
- Knowledge in cocktails, wine & beverage production
- Passion and professionalism in delivering quality service
- Excellent grooming & presentation, reliable with a friendly attitude and great smile!
- The ability to lead a brigade to the level of standard expected
- Administrational Skills
If you are interested in this position and meet the above requirements, please send your resume to career@okamirestaurant.com.au. We look forward to having you join us and contribute to the success and growth of our restaurant!
The position of FOH manager is also available in other 50 Okami restaurants in Australia. If you require any further information, please feel free to reach out to us.
Australian Dollar